Interpersonal Relations & Conflict Resolution Administrator / Case Administrator II

Working/Functional Title

Interpersonal Relations & Conflict Resolution Administrator

Position Summary

The Interpersonal Relations & Conflict Resolution Administrator for Residential & Hospitality Services (RHS) Human Resources department receives, reviews, and resolves conflict cases, including staff disputes and disagreements; coordinates appropriate intervention and follow-up in support of interpersonal relations and conflict management; provides quick, effective, and responsive conflict management through varied techniques, including, but not limited to, mediation, facilitated conversations, and informal dispute resolutions using restorative justice principles and practices; coaches supervisors on informal dispute resolution approaches to correct inappropriate behavior, including having difficult conversations; explains relevant University policies and processes and makes referrals to appropriate offices; conducts informal dispute resolutions using restorative justice principles and practices with involved parties to promote open communication, understand harm, and identify mutually agreeable solutions; coordinates appropriate intervention and follow-up with multiple stakeholders in support of conflict resolution efforts; gathers information and conducts fact-finding inquiries to understand the nature of conflicts; advises parties on relevant university policies and procedures related to conflict resolution; develops and delivers workshops or training sessions on conflict resolution skills for divisional staff; tracks conflict data and providing reports to relevant university personnel regarding trends and issues; assist in the development of annual reports; maintains confidentiality in communicating sensitive information and in handling confidential records; maintains compliance with reporting requirements under Title IX, the Cleary Act, and other applicable regulations; utilizes restorative approaches to address conflicts, focusing on repairing relationships and promoting accountability. This job requires movement and travel to various campus locations. 

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency conditions, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community. If you have a permanent, on-going, and/or pervasive condition that may impede your ability to work on-site, please contact the Resource Center for Persons with Disabilities (RCPD) at rcpd.msu.edu/get-started.  

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing one to two years of college or Associates degree program in business, psychology, social work, criminal justice or in a related field; three to five years of related working experience in coordinating needs and services, collecting information and maintaining data collection and documentation database; preparing final reports and working with partnering agencies or departments; or an equivalent combination of education and experience.

Desired Qualifications

Post-bachelor degree work such as a Master's in Higher Education Administration, Behavioral Science, Counseling or related field; five to eight years of related and progressively more responsible and expansive work experience in administration, program management, and training; knowledge of ethics and legal issues in higher education pertaining to conflict resolution; certification and experience with restorative justice.

Knowledge of conflict resolution techniques and theories; familiarity with university policies and procedures; excellent communication and interpersonal skills; excellent emotional and cultural intelligence skills; strong analytical and problem-solving abilities.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Cover letter, resume, and 3 professional references. 

Work Hours

Mon-Fri 8AM-5PM, but may include evenings and weekends based on business needs.

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends April 8, 2025 at 11:55 P.M.