Student Conduct Coordinator / Student Services Assistant II

Working/Functional Title

Student Conduct Coordinator

Position Summary

The Student Conduct Coordinator (SCC) serves as the primary contact for faculty, staff and students wishing to pursue disciplinary action against a student or a student organization, and/or to seek conflict resolution services from the Office of Student Support and Accountability (OSSA). The SCC coordinates the intake and case management functions for reported misconduct (academic, personal and organizational), and supports community members’ (faculty, staff and students) needs regarding student behavior. The role works closely with OSSA team members and collaborates regularly with campus partners, including but not limited to: Residence Education and Housing Services (REHS), Community Liaison, Counseling and Psychiatric Services (CAPS), Health Promotion, Department of Police and Public Safety (DPPS), academic colleges, Residential and Hospitality Services (RHS), Office for Civil Rights and Title IX Education and Compliance (OCR), among others.

The SCC reports to the Assistant Director of OSSA and has primary or secondary responsibility for:

Student Conduct and Conflict Resolution

• Coordinates the intake process for conduct and conflict resolution services.
• Assists with case management for conduct.
• Serves as complainant on behalf of the University in cases involving adverse effects.
• Adjudicates conduct cases with a student development and student success mindset.
• Administers sanctions that center campus safety and emphasize education, student development, and repairing harm as appropriate.
• Uses evidence-based and best-practice interventions related to student organization conduct, student conduct, and college student development.
• Ensures consistent, fair, and timely resolution of conduct cases.
• Investigates reported misconduct.
• Advises hearing boards.
• Serves as University Hearing Officer.
• Works with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality, while attending to institutional risk management concerns.
• Appropriately refers applicable cases to the Office of Title IX Education and Compliance.
• Utilizes a trauma-informed approach to working with students, staff, and faculty.

Decision-Making

• Gathers and synthesizes information from various sources to make informed decisions.
• Develops and implements relevant internal policies and procedures.
• Oversees special projects and programs as requested.
• Helps prepare, present, and share data.

Advising, Consultation & Outreach

• Advises, consults, and represents the unit with various constituents, committees, community, and University groups.
• Consults with faculty, staff, and students regarding student behavior.
• Prepares materials for training, publicity, orientation, and makes presentations.
• Responds to students and their legal representation concerning University policy and procedures.
• Responds to inquiries from student families, (inter)national headquarters, advisors, and other community members regarding University policy and process.

Collaboration & Professional Development

• Works effectively with others as part of a collaborative, healthy, and productive team.
• Actively participates in relevant professional development (e.g., evidence-based and trauma-informed practice, restorative justice).
• Promotes the office values of integrity, equity, learning, and care through continuous improvement of office practices and policies.
• Serves on committee(s) at the divisional, university, local, regional, and/or national level.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing one or two years of post-bachelor degree work, such as a Masters in Administration or a Behavioral Science field; one to three years of related and progressively more responsible or expansive work experience in administration, program development and personnel development and training; or an equivalent combination of education and experience. 

Desired Qualifications

• Demonstrated ability to work well with others and build authentic relationships.
• Familiar with restorative and/or transformative justice.
• Working knowledge of higher education law, FERPA, and database management (e.g., experience with Advocate or Maxient).
• Experience navigating a complex systems used by multiple offices/partners.
• Strong administrative skills.
• Strong oral and written communication skills.
• Ability to listen, to understand and to process perspectives different from one's own.
• Desire and ability to grow in the position.
• Manage multiple processes simultaneously and work across systems with a common or even competing goals.
• Ability to withhold judgement and to discern critical and relevant information.
• Experience in crisis management.
• Experience in higher education and knowledge of how to navigate those systems.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume, cover letter, and three professional references.

Work Hours

8am-5pm Monday-Friday with some evenings and weekends based on business needs.

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends August 5, 2025 at 11:55 P.M.