Reservation Agent

Position Summary

Perform the duties of front desk, including greeting guests, answering questions, providing directions, performing check-ins and check-outs and coordinating with other units to fulfill guest requests. Creates and maintains reservations and daily business reports. Assist with training and orientation of support staff. Interacts with hotel and potential customers and hotel staff. 

Minimum Requirements

Knowledge normally acquired through completion of a high school education; one to three years of related and progressively more responsible or expansive work experience in hotel reservations; to include experience with computerized hotel accounting and reservation systems, negotiation of room and block rates, preparation of standard hotel reports, direct customer service; or an equivalent combination of education and experience.

Desired Qualifications

Hotel front desk experience or equivalent customer service preferred. Data management experience desired.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume

Work Hours

Sunday through Thursday 2:30 p.m. - 11:00 p.m., Friday and Saturday off. Hours during home football game weeks: Tuesday through Saturday 2:30 p.m. - 11:00 p.m., days off varying on the needs of operation.

Website

Careers.msu.edu

Bidding eligibility ends July 1, 2025 at 11:55 P.M.