IT Help Desk Technician / Information Technologist I

Working/Functional Title

IT Help Desk Technician

Position Summary

The IT Help Desk Technician will be part of a dynamic team of professionals that provide excellent IT service and support to the Department of Statistics and Probability and the Department of Mathematics. This position will work with a wide selection of technologies that support teaching and learning, research, and operations while working closely with faculty, staff, and students. Ideal candidates will have the ability to work well on a team that supports a diverse user base, have excellent communication skills; learn from, and collaborate with, other IT professionals to accomplish tasks and projects.
 
What you'll be doing with us:
 
• Tech support for desktops and laptops running Windows, Mac OS, and Linux
• Tech support for printers, multi-function devices, and tablets
• Setup of new tech devices and decommissioning of old devices
• Tech support of various software and web applications
• Manage and track Department software licenses, including user maintenance and installation
• Maintain IT inventory including hardware and software
• Perform basic server updates, file permission setting changes, and AD group maintenance
• Perform basic Ethernet and WiFi network troubleshooting and manage basic network settings on various devices
• Support and maintain conference and classroom  projectors and misc. AV equipment
• Assist users with virtual meetings on Zoom and Microsoft Teams

Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report’s America’s Best Colleges 2025. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience working desktop operating systems: Microsoft Windows, Mac OS, and Linux; or an equivalent combination of education and experience.

Desired Qualifications

• Excellent communication skills: ability to articulate technical concepts to non-technical users in a clear and friendly manner
• Customer-centric focus: prioritize customer satisfaction by going above and beyond to resolve issues promptly, follow up on user inquiries, and gather feedback to continuously improve the IT support experience
• Team player: prefer to collaborate with others and work together on solutions. Ability to lift and carry up to 25 lbs.
• Willingness to continually advance technical skills through self-study
• Ability to take ownership of a project and see it through to completion
• Experience with automation and scripting tools such as Windows PowerShell, Microsoft Power Automate, and Git
• Experience with Linux command line
• Experience supporting academic technology

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Please provide three professional references knowledgeable of your work.

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Summary of Physical Demands

This position involves lifting and carrying up to 25 pounds, and pushing/pulling a cart with a load weight of up to 150 pounds.

Bidding eligibility ends May 13, 2025 at 11:55 P.M.