Health Care Representative

Position Summary

This position will be in the VMC Emergency clinic working at reception desk where you will greet, register, and direct clients and their animals to the correct waiting area; creates, reviews, and updates electronic client and patient health records; establishes patient appointments in electronic scheduling system; collects payments at the time of patient discharge and accurately documents the payments in an electronic record. This position will be 40 hours per week, however will be a combination of day, evening and overnight shifts. Must be able to work weekends.

The College's vision is to be the destination for teaching, innovation, care, and service. Six goals, backed by specific strategies, guide our organization as we move forward. Read more at https://cvm.msu.edu/about/strategic-planning-2021-26/goals to learn about the MSU College of Veterinary Medicines goals, strategies, and progress.

This posting will fill 2 vacancies. 

Minimum Requirements

Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in a mental health office; or an equivalent combination of education and experience in customer service.

Desired Qualifications

One year of customer service experience.

Excellent communication and computer skills, including proper grammar and spelling; experience in a fast-paced customer service setting; excellent customer service and proven empathy skills. Demonstrated experience to work both in teams and alone.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Cover Letter

Resume

Three professional letters of reference

Work Hours

This is a FULL-TIME position with a combination of days, evenings and possible overnight shifts. Must be able to work weekends.

Website

WWW.CVM.MSU.EDU/HOSPITAL

Bidding eligibility ends October 7, 2025 at 11:55 P.M.