Clerk/Receptionist II

Position Summary

Salary: $38,500 - $47,100 annually depending on experience.  MSU Benefits - Free comprehensive health care for you and your family as well as a 10% contribution toward your retirement; Generous sick, vacation, personal and holiday time; This position is not eligible for remote work. Regular, in-person attendance is required to meet business and customer needs.
 
This position will maintain basic records, monitors equipment and supplies, performs clerical assistance and answers questions in order to provide office support and information. Provide clerical support for vehicle and bus leasing and rental operation. Use of PlanonAsset Management module.  Checking vehicles in and out including visual inspection outdoors. Taking reservations by phone, email and walk in customers. Communicates with faculty, staff, students and public in order to answer questions and provide assistance
 
 Job responsibilities are as follows:
40%: Customer Service, greeting customers and providing reservation assistance for rental / lease pick-ups and returns. Assess condition of rental vehicles during check in and out. 

35%: Answer phone and take reservations to enter in Planon. Concur look-up prior to customer's arrival. Process reservations by phone, email and walk in customers. Assist customers with questions, queries and complaints. Fuel, clean and shuttle rental vehicles.

15%: Maintain records for University vehicles and Charter Buses. Assist in resolving billing issues. Help coordinate scheduling maintenance and repairs on vehicles. Monitor and order office supplies. Track and monitor vehicle keys.

10%: Assists in student hiring, training and assigning daily work assignments. Fills in for Office Coordinators when needed. Help facilitate the sale of University vehicles. Creating and filing necessary rental / lease documents. Correspondence through email, training, meetings and professional development.
 
This position will engage in high performing, leading edge practices, valuing people, partners and stewardship. At IPF, we are committed to fostering an equitable, inclusive culture; engaging and hiring a diverse workforce.

Minimum Requirements

Knowledge normally acquired through a high school education; six months to one year of related and progressively more responsible or expansive work experience in maintaining accurate records, data entry, word processing, typing and/or balancing cash receipts; or knowledge of technical terminology and/or technical training related to the field of vehicle rental operations; or an equivalent combination of education and experience; Possession of a valid vehicle operator's license at the time of hire; Must drive a University vehicle to perform job duties 

Desired Qualifications

Experience in rental vehicle inventory and service; Experience with vehicle rental operation or transportation related background. Experience with vehicle reservation systems.  Experience in Customer Service skills. 
 
A creative and innovative lifelong learner with the ability to communicate effectively with a diverse population; able to problem solve within a collaborative team environment; ability to understand different perspectives while utilizing expert knowledge of the technical operations of the job.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Application, Cover Letter and Resume

Work Hours

STANDARD 8-5

Website

ipf.msu.edu

Bidding Eligibility ends June 3, 2025 at 11:55 PM