Position Summary

Why Join Us?
As the HR Customer Service Experience team member, you’ll create memorable experiences, whether over the phone or in person, by fostering a welcoming, professional, high-quality service environment.  

This role is perfect for individuals passionate about delivering exceptional customer service and ready to be our HR team's friendly face and voice.  

Job Summary

The HR Customer Service team at MSU Human Resources seeks a temporary employee to provide excellent front-line HR customer service. In a customer service-focused environment, this position will connect customers with university-wide resources and specialized HR staff, address customer concerns, manage email and phone calls via the Genesys Cloud system, and perform front desk duties. The team seeks candidates who value collaboration/teamwork and diversity/equity/inclusion, have strong communication skills, and are passionate about providing high-quality customer service with a friendly, courteous, and professional demeanor.

Desired Qualifications

The ideal candidate for this role is service-oriented, has six months of customer service experience, is customer-centric, enthusiastic, and friendly, and has a talent for effectively diffusing and redirecting customer concerns. They bring experience working with individuals from diverse racial, ethnic, socioeconomic, LGBTQIA+, and gender backgrounds and demonstrate respect and inclusivity in every interaction. Exceptional communication skills—verbal, nonverbal, and active listening—are a must, along with the ability to deliver accurate, concise, and compassionate messages.

Additionally, the ideal candidate is a quick learner, comfortable using multi-channel contact center management software, and can consistently provide timely and efficient support. Strong in task prioritization and time management, they are dedicated to ensuring each customer’s satisfaction with a professional and positive approach.

This a temporary position. On-campus temporary employees can work six (6) months, then terminate for three (3) months or switch to an on-call status. 

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume

Cover Letter

Work Hours

STANDARD 8-5

Website

https://hr.msu.edu/