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Specialist - Outreach-Fixed Term

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Back to search results Apply now Job no: 725213
Work type: Faculty/Academic Staff
Major Administrative Unit / College: College Of Arts And Letters
Department: Al Research And Scholarship 40000801
Sub Area: FAS- Fac./Acad Staff
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Education/Training, Fixed Term Academic Staff, Full Time (90-100%), Non-Union

Working/Functional Title

User Engagement Specialist, Humanities Commons

Position Summary

The user engagement specialist will facilitate active engagement and participation among individual Commons users. The specialist will work as part of a team to ensure user success through the development of documentation and training materials, as well as working with the help desk team on user support processes. The user engagement specialist will work with the community development manager in developing strategies for onboarding the individual users at new participating organizations and institutions and will track relevant metrics with respect to community growth and platform use for incorporation into regular reports. The specialist will also oversee the Commons’ social media and communication strategies and will manage the platform’s outreach via those accounts.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Required Degree


Minimum Requirements

The successful candidate for this position will have strong interpersonal skills and intellectual curiosity and will be able to work both independently and collaboratively with internal and external team members.

Additionally, the successful candidate will have:

  • An advanced degree (MA/MS, MLS/MLIS, or equivalent) in a relevant discipline or a bachelor’s degree and comparable experience
  • Demonstrated experience in community outreach and support in an academic context
  • Demonstrated success in social media management
  • Excellent communication skills, exhibited through the development of outreach materials, training materials and workshops, and documentation
  • Experience with using WordPress for community engagement as well as the ability to support new users in those processes
  • Track record of successful communications including press releases, informational articles and profiles

Desired Qualifications

Further desirable qualifications include:

  • Familiarity with recent trends in scholarly communication
  • Experience with project management in a technical context, as well as with active collaboration with a technical team
  • Knowledge of user experience research methods
  • Background and experience in technical writing

The College of Arts & Letters (CAL) and MSU Libraries promote an academic and organizational culture that actively seeks out and strengthens diverse voices and perspectives among its members to achieve excellence. We are interested in candidates of all backgrounds who are committed to the principle that intellectual leadership is achieved through open access and proactive inclusion. We seek candidates with integrity and a strong work ethic, who possess an understanding of what it takes to continuously improve and maintain research projects within a major academic research institution.

We particularly welcome applications from women, people of color, LGBTQI individuals, and others who are traditionally underrepresented in the academy. We invite you to apply even if you have not currently mastered all of the skills listed. We seek someone with the ability to collaborate and to expand their technical skill set in creative ways; we’re happy to discuss whether you’ve got the skills we need for this role.

Required Application Materials

Qualified applicants should submit:

a)   a cover letter, including a statement describing your alignment with project goals

b)   a current curriculum vitae or résumé

c)   links to examples of prior user engagement work

d)   email addresses of 3 potential references.

Special Instructions

Review of applications will begin 09/07/2021 and will continue until the position is filled. Applications must be submitted electronically to the Michigan State University Human Resources website Posting Number 725213. For more information, contact Scott Schopieray, Search Committee Chair,

Persons with disabilities have the right to request and receive reasonable accommodation.

The university is requiring all MSU students, faculty and staff to be vaccinated against COVID-19 with limited exceptions.  Learn more at:

Review of Applications Begins On



Department Statement

The College of Arts & Letters recognizes that only an academic and organizational culture, which actively seeks out and strengthens diverse voices and perspectives among its members results in true excellence. We are an equal opportunity / affirmative action employer. The College of Arts & Letters is particularly interested in candidates of all backgrounds who are committed to the principle that intellectual leadership is achieved through open access and pro-active inclusion.

MSU Statement

Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.

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Applications close: Eastern Daylight Time

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