Position Summary(Basic Job Function)
This is a temporary or an on-call position. Provides professional support. Responsibilities may include general business, science, medical, agricultural or other professional support functions. Term: Temps can work two (2) nine (9) month terms with a week break in service in between and at the end of the second term terminate for three (3) months or switch to an on-call. On-Call allowed to work 1039 hours in any twelve (12) month period.
Unit Position Summary
IT Service Desk Analysts provide first-level contact and resolution for a wide range of technical topics for students, faculty, and staff. Although the Service Desk is located in and primarily serves MSU's main campus in East Lansing, MI, university partners and colleagues from all over the world rely on these Analysts to quickly and accurately resolve or route requests, problems, and incidents.
Job will require a set (non-variable) schedule of 8A-5P, 11A-8P, or 3P-12A. Schedule may include one weekend day, or may be Monday to Friday, depending on business needs at time of hire. If requested, may be subject to change in future if subsequent staffing allows.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.
Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.
Minimum Requirements: A bachelor's degree; more than two years of related and progressively more responsible or expansive work experience in an enterprise IT organization; or an equivalent combination of education and experience.
Preferred Qualifications: ITIL v3/v4 Foundations certification; HDI Support Center Analyst certification; demonstrated ability to effectively communicate with all levels of technology users and leadership; strong writing and verbal communication skills; high level of customer relationship skills; attention to detail; ability to contribute to a high performing team environment.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume, Cover Letter
8A-5P, 11A-8P, or 3P-12A. Schedule may include one weekend day, or may be Monday to Friday.