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Information Technology Professional

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Back to search results Apply now Job no: 505469
Work type: Support Staff
Pay Grade: 11
Major Administrative Unit / College: Information Technology Services
Department: It Services Infrastructure Support 40000460
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Full Time (90-100%), Administrative Professionals- AP, Information Technology, Union

Working/Functional Title

Service Operations Analyst I

Position Summary

The employee in this role will independently monitor and identify performance issues using MSU’s IT scheduling software and multiple monitoring tools; will assume the administrative role in software management. Responsible for monitoring MSU IT datacenter servers, network and applications using monitoring tools to analyze errors, failures, network malfunctions, data center security, applications, and environmental disruptions. Requires strong analytical skills to diagnose problems, devise viable solutions and follow escalation processes for resolution. Coordinates monitoring software installations, independently works with vendors and staff on upgrades and ensures compliance with all licensing requirements.  Assists in planning; develop and implement new infrastructures, policies, procedures, standards, and practices related to new or updated software along with detailed documentation for all related production activities. Will independently alter complex job streams using scheduling software.  Analyze batch processing abends and follow escalation procedures and resolution processes.  Requires excellent communication skills and collaboration with multiple MSU customers and teams to identify monitoring requirements and reporting metrics. Train co-workers and staff on new or updated procedures.  Use automated scripts and web design.  Measures and records vital statistics and produces reports for multiple areas.  Participates as a fully-functioning professional member of medium/complex project teams and/or independently leads small IT project of 2-3 staff using varied technologies.  Duties associated with this position involve working on a video display terminal 75 percent of the time.

Unit Specific Education/Experience/Skills

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associates Degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelors Degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience. Experience in system software support, local area network experience and enterprise monitoring including proficiency in Windows (all versions), basic knowledge of VMware and MS-SQL.

Desired Qualifications

Self-motivated, ambitious, and dedicated team player whose strengths include organizational skills, detail oriented with high level of accuracy and excellent analytical skills.  Strong troubleshooting skills, ability to identify and resolve problems exercising excellent judgment; including hardware and software diagnostics.  Excellent verbal and written communication skills; strong documentation skills; ability to work independently and as an effective member of a team and on several projects simultaneously in a deadline-oriented environment.  Experience in installation, configuration and support knowledge of Network Operations Center monitoring tools; experience in at least one scripting language such as Java Script, Powershell, VB Script, etc.; one to two years’ experience in programming languages; Certification in CompTIA A+, CompTIA Network. Working knowledge of Windows/Linux operating system; experience in project management and in the use of project management tools; basic knowledge in keeping software maintenance up-to-date; basic knowledge of data archival and recovery systems; basic knowledge of TCP/IP Networking, etc.; experience with helpdesk ticketing and tracking software.

Required Application Materials

  • Resume
  • Cover letter
  • Certifications earned

Special Instructions

Provide 3 references.

Work Hours

24x7 rotational shifts

 

Bidding eligibility ends on 5/22/18 at 11:55 PM.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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