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Information Technologist I

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Back to search results Apply now Job no: 484192
Work type: Support Staff
Pay Grade: 12
Major Administrative Unit / College: Administrative Services
Department: Human Resources 10070642
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Full Time (90-100%), Administrative Professionals- AP, Information Technology

Working/Functional Title

Support Analyst

Position Summary

Provide front-line support operations for the Human Resources Department. The IT Support Team is responsible for workstation setup, support, management, and decommission. Acts as an active member of the HRIT Support Team to improve processes, triage incoming customer requests. This may include working with stakeholders to configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and/or providing quality workstation support to end users as requests/issues/problems are reported. 

HRIT Support Team is responsible for maintaining security standards on devices issued by HRIT, including, but not limited to, antivirus software provisioning, software patching, and encryption configuration. HRIT Technical Team is also responsible for imaging, backup, and restoration services for HRIT-managed devices.

Unit Specific Education/Experience/Skills

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Computer Science, Information Systems, Business or related information technology field, with coursework in an information technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

Experience working with vendors; experience managing workstations in a complex environment (both Windows and iOS); knowledge of DNS, DHCP, and MS Active Directory; ability to isolate, analyze, describe, and resolve complex issues; strong reasoning and problem-solving skills; experience with software like SpiceWorks or CA service desk. Exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with executive sponsors for customer groups; ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines; curiosity in new & emerging technologies, with a desire to implement for the betterment of campus and stakeholder experiences.

Required Application Materials

Resume and Cover Letter

Work Hours

STANDARD 8-5

 

Bidding eligibility ends on 1/16/18 at 11:55 PM.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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