Information Technologist II
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Job no: 483961
Work type: Support Staff
Major Administrative Unit / College:
Information Technology Services
It Services Infrastructure Support 40000460
Salary Commensurate with Experience
Location: East Lansing
Categories: Full Time (90-100%), Administrative Professionals- AP, Information Technology
Network Engineer II
Will coordinate network projects with team members and stakeholders while providing thoughtful and experience-based administration of large scale network environments, and generate service quality reports based on relevant criteria for a wide range of audiences. Monitor to affirm that network service is meeting service level agreements and co-construct improvement plans with Infrastructure Design teams as necessary. Understand the diverse needs of campus clients and assist in the development and planning processes to build future revisions of the network infrastructure. Maintain network performance while collaborating with users to identify challenges and improve user experiences; provide customer service and proactively nurture team members by sharing experience and perspectives while seeking to improve personal skills by learning from existing staff and growing through training opportunities.
Work to position as the subject matter expert for Layer2 and Layer3, wired and wireless, and networks. Develop and help grow trouble ticket, change management, project management and workflow procedures utilizing existing service and change management procedures to reduce impacts to the user community. Assist with the development and maintenance of network documentation.
Business hours are typically 8 am to 5 pm Monday through Friday. Network changes are coordinated within maintenance windows outside these houses. Understand the need to support 24/7 operations as part of the MSU IT on-call support community. Work with a diverse campus community of students, faculty, and professional support staff.
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Computer Science, Information Systems, Business or related information technology field, with coursework in an information technology specialization related to the area of employment; three to five years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience with network administration; or an equivalent combination of education and experience.
- Familiarity with ITIL fundamentals; experience with change management and documentation; ability to document proposed solutions, problems, and existing designs.
- InfoBlox DDI experience.
- Experience working in large public higher education institutions.
- Ability to excel in a team based environment.
- Proven track record of excellent customer communication and service.
- CCNA certification or equivalent.
Required Application Materials
Bidding eligibility ends on 1/16/18 at 11:55 PM.
Advertised: Eastern Standard Time
Applications close: Eastern Standard Time
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