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Information Technology Professional

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Back to search results Apply now Job no: 479986
Work type: Support Staff
Pay Grade: 11
Major Administrative Unit / College: Information Technology Services
Department: It Services Academic Information Tech 40000422
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Full Time (90-100%), Administrative Professionals- AP, Information Technology

Working/Functional Title

Application Support Professional

Position Summary

This position will provide tier two and tier three diagnostic support on a wide variety of learning management systems (LMS) and research technologies administered through the Scholarly Services unit in Academic Technology. Additionally this position will involve technology consultation with faculty and staff to assist with brokering IT solutions as well as assisting in business process creation. A combination of strong communication skills and innovative thinking are required for this position.

Unit Specific Education/Experience/Skills

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate’s Degree in computer technology or information systems, with coursework in cloud computing, IT Security or technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience using or supporting learning management systems (LMS) and working in Information technology OR a Bachelors Degree in computer technology or information systems, with coursework in cloud computing, IT Security or technology specialization related to the area of employment; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience using or supporting learning management systems (LMS) and working in Information technology; or an equivalent combination of education and experience.

 

 

Desired Qualifications

Bachelor’s Degree in information technology or related field. Experience supporting enterprises level learning management systems or other enterprise technology in a higher education context and/or providing technology services to internal and external customers. Strong written and oral communication skills. ITIL Foundations certification or equivalent.

Required Application Materials

Resume and cover letter

Work Hours

STANDARD 8-5

 

Bidding eligibility ends on 12/12/17 at 11:55 PM.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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